Contact
DM @theamethystapp on X. During the private beta, we aim to acknowledge reports within two business days. Security-sensitive reports should use the subject “Amethyst security report.”
Include
- Amethyst version and build number from Settings.
- Network shown in the app.
- Wallet path: embedded or connected, without sharing secrets.
- The exact action, expected result, and visible error.
- Approximate time and a redacted screenshot if useful.
- A copied beta diagnostic snapshot when the app offers one.
Trading-key recovery
If the app says the local key was removed but server revocation was not confirmed, use PERPL's API key manager to finish revocation. Generate a new key on the device rather than reusing exported material.
Funding and transactions
Check the transaction status in the explorer link shown by Amethyst. A submitted transaction may remain pending, fail, or be replaced. Amethyst cannot reverse a finalized on-chain transaction or recover assets sent to an incorrect address.
Delete account or local data
To start an account-data deletion request, DM @theamethystapp on X from an account you can verify. Connected-wallet-only users can erase Amethyst's local app data by revoking the trading key, signing out, and deleting the app; this does not delete the public blockchain wallet or its history. See the privacy page for scope.